How to reopen a closed ticket

The support Tickets can be reopened or updated at any time.

The support service via Ticket is completely free of charge, therefore you will not be charged any additional cost for opening or updating requests.
To see the open Tickets, their status and the replies provided by the Staff members of Aruba regarding the various problems you need to:

  • Enter your Login and password in the website
  • Then click on "View Tickets"

This way you can view the list of requests sent with your login details, the subject, the date the ticket was opened and its Status.

If the Ticket has been set to a CLOSED status, it means that the request has been dealt with by the appropriate department and a reply has been sent, which can be seen by clicking on the subject of the Ticket.

If you need further information, or you would like to open a new Ticket relevant to the same category or issue, you can click on the “Re-open the Ticket” option found in the menu on the left of the page, fill in the  form and then send your request.

You can also update Tickets which still have an ACTIVE status, by following the instructions found  in the relevant guides.