VALUE, STANDARD AND PROFESSIONAL SERVERS
The support service for the Value, Standard and Professional Dedicated Servers service is active 24hrs a day, 7 days a week:
By phone on the number (+39)0575-0501,
By opening a Trouble Ticket from the Aruba Support website
The support service includes the following:
- Pre-sales advice: for choosing the products and services which suit your requirements the most;
- Hardware support complete with hardware warranty: includes replacement of components or entire server without additional costs;
- Connection support: for problems with Internet connection or speed of Internet connection;
- Management support: for upgrade of the hardware or bandwidth, renewal of the services, payments and invoices.
However, the installation of software not included at the time of delivery, maintenance and configuration of the installed programs (patch, updates etc.), security of the server and Backup is all down to the customer.
With regards to this we recommend that all customers install a firewall software after logging into the machine for the first time, or get one of the hardware firewall solutions offered by Aruba. It is also possible to send data on storage devices which can be connected/entered temporally in the server.
Access to the Server Farm: all the customers who purchase the Housing or Dedicated Server service will have a maximum of 24hrs of free access to configure and install their server.
Subsequently it will also be possible to request further access, still for a maximum of 24 hrs each time, for a cost of 50 euro (+VAT) for each access.
In case of rental of Managed Dedicated Servers or WebMatrix Managed Servers, the system support will be down to Aruba even during configuration and installation, therefore it will not be possible to request access to the server farm.
For more information see the relevant guide.